Zebra 170xi4 doesn’t work after calibration.
Zebra Technologies denies any significant change to their firmware regarding the calibration procedure for the Z-170xi4. But if you follow Thunderbird Technical Services’ video on xi4 series calibration you may find the printer will ‘flatline’ on the sensor profile after performing the calibration. Furthermore, the printer will elicit a ‘paper out’ and ‘ribbon out’ error. This is quite a nuisance, especially if there are jobs queued up in the printer, since the only way to clear the errors is to power down the printer and power it up again. Then the printer will perform normally and will provide a normal sensor profile.
Zebra tech support says this has been the proper procedure all along but I’ll have to disagree. Previous models perform marvelously when the sensor is cleaned as we recommend in our blogs and video and then performing the sensor calibration, saving permanent and performing a sensor profile test. Even 110xi4 model does just fine as seen on our videos.
So what is wrong with the Z-170xi4? Can it be fixed? If your printer has the latest firmware release (V53.17.19Z at the time of this blog), there is nothing to do except power the printer off, then on. If your printer has an earlier version of firmware and it does not have these problems, then you should avoid upgrading the the newer firmware.
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